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Macy Return Policy (Everything You Need To Know!)

Macy Return Policy – Macy’s or R.H. Macy & Co. is a chain of a department store that is serving the United States from 159 years. At present, there are 669 full-line stores with Macy nameplate running in the US, Puerto Rico and Guam. The flagship store of Macy “R.H. Macy and Company Store” is situated on Herald Square in Manhattan, New York. It was founded by Rowland Hussey Macy Sr.

Macy’s deliver genuine Apple products and all other products are of great quality. Customer’s satisfaction is always the top priority in their goal. If you feel dissatisfied with any product or disliked it, they have a convenient return policy to be followed to return the purchased product.

Macy Return Policy

What is Macy Return Policy?

It doesn’t matter if you have any proof of purchase or not, you will get a complete refund. But in the case of no proof or gift item, the refund is provided as store credit.

Apple Products

According to Macy’s, any merchandise can be returned within 180 days of purchase except last act item which should be returned within 30 days of purchase.

Customers can return Apple smartphones within 14 days of purchase and all other Apple products within 30 days of purchase.

Area Rugs

All kind of area rugs including clearance and closeout area rugs must also be returned within 40 days of purchase.

Furthermore, you can’t return area rugs to stores that are purchased on

You must have a valid receipt and the rug should be unused and undamaged.

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Contact Macy’s within 7 days if a purchase of any area rug.

Return or exchange is only accepted at The Fine Rug Gallery of Macy’s stores.

Your rug must contain original packaging materials.


Backstage can be returned within 30 days of purchase.

Merchandise for return must be unmarked and should contain original tags.

Backstage can be returned to Macy’s Backstage store.

Read More – loan

Designer Brands

Purchase of Burberry, Gucci, Longchamp, Louis Vuitton and Tous can be returned with proof of purchase and tags. It must be done within 14 days of purchase.


Any dress can be returned within 60 days of purchase.

It must be in such condition so that the company can resale it after your return.

Cosmetics and Fragrances

You can return cosmetics and fragrances within 180 days of purchase but the product must be new or gently used.

For lush cosmetics, exchange or return can be done at a Macy’s store having lush products.

Fur Vault

Fur vaults purchased at the store will be accepted as the return at selected Macy’s stores.

Fur vault must have price tags attached.

It can be returned within 30 days of purchase.

Finish Line

Make sure you that you don’t wear the finish line if you want to return

Finish line will be accepted within 45 days of purchase in-store or by email.

Some of the products that can’t be returned or exchanged are Beauty Box, Bridal Salon Demetrios, altered or personalized merchandise. Also, no Alexandre London custom orders can’t be exchanged or returned.

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Macy’s tried to keep the return policy as simple as possible for the customer’s benefit. For more details, visit their official site. Macy Return Policy

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